Privacy policy

Privacy Policy — Hey Fixx, LLC

Last updated: March 26, 2026


Hey Fixx, LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hey Fixx, LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.


Age Restriction

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.


Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment card details, transaction information, and payment confirmation.

  • Account information including your username, password, security questions, and preferences.

  • Transaction information including items you view, add to cart, purchase, return, or exchange.

  • Communications with us including information you include in customer support inquiries.

  • Device information including your browser, IP address, and other unique identifiers.

  • Usage information including how and when you interact with or navigate the Services.


Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, or communicate with us.

  • Automatically through the Services via your device, cookies, and similar technologies.

  • From our service providers when they collect or process your personal information on our behalf.

  • From our partners or other third parties.


How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and improve your shopping experience.

  • Marketing and Advertising. To send marketing communications by email or text, and to show you relevant advertisements on our Services or other platforms including Facebook and Instagram via the Meta Pixel.

  • Security and Fraud Prevention. To authenticate your account, secure payments, and detect or take action regarding fraudulent or malicious activity.

  • Communicating with You. To provide customer support and maintain our business relationship with you.

  • Legal Reasons. To comply with applicable law, respond to legal process, and enforce our terms or policies.


Meta Pixel Disclosure

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This tool may collect information about your activity on our website, including pages viewed, items added to cart, and purchases made. This data is used to serve you relevant advertisements and to analyze campaign performance. You can opt out of Meta’s use of your data for advertising purposes at https://www.facebook.com/settings/?tab=ads.


How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Shopify — our ecommerce platform, which hosts the Services and processes data on our behalf.

  • Klaviyo — our email and SMS marketing platform.

  • Meta (Facebook and Instagram) — for advertising and pixel-based analytics.

  • Google Analytics — for website analytics and performance measurement.

  • Business and marketing partners to provide personalized advertising based on your online activity.

  • When required by law, legal process, or to enforce our terms and protect our rights.

  • In connection with a business transaction such as a merger or acquisition.


We Do Not Sell Your Personal Information

We do not sell your personal information to third parties. We may share information with trusted service providers and advertising partners as described above, but this does not constitute a sale of your data.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy or the Shopify Privacy Portal.


Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access / Know — request access to personal information we hold about you.

  • Right to Delete — request that we delete personal information we maintain about you.

  • Right to Correct — request correction of inaccurate personal information.

  • Right of Portability — receive a copy of your personal information and request transfer to a third party.

  • Right to Opt Out of Targeted Advertising — opt out of the use of your personal information for targeted advertising purposes.

  • Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe link in our emails.


To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.


Opt Out of Targeted Advertising

You can opt out of targeted advertising through the following links:

  • Meta (Facebook/Instagram): https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/

  • TikTok: https://www.tiktok.com/legal/page/us/privacy-policy

  • Digital Advertising Alliance: https://youradchoices.com/


Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for that device and browser. To learn more, visit https://globalprivacycontrol.org/.


Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security system is perfect. We recommend that you do not use unsecured channels to communicate sensitive information to us. We retain customer data for up to 3 years unless you request earlier deletion, or as required by law.


Third Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.


International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date at the top.


Contact Us

If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:


Fixx

Email: usefixx@gmail.com

Website: heyfixx.com


Note: This Privacy Policy is not legal advice. You are responsible for ensuring its accuracy and compliance with applicable laws. We recommend consulting a licensed attorney where you operate.